Shipping policy
Processing Your Order
We know you’re eager to enjoy your new products! We’re excited, too.
Our Fulfillment team prepares every order with care. Most orders ship out very quickly, typically within 1–2 business days (Monday through Friday, excluding holidays). Please note: Orders placed during special promotional periods (e.g., Black Friday Sale) may require additional processing time.
If you notice an error on a recently submitted order, please contact Customer Service immediately. We’ll help you get it fixed.
Shipping Your Order
We’ve partnered with FedEx to offer you a variety of convenient shipping options. Shipping speeds and prices vary, so please select the option that works best for you.
Refer below to estimate your order’s time in transit:
|
Shipping Option |
Estimated Transit (# of Business Days) |
|
Not available in HI. |
2 |
|
Not available in HI or AK |
3 |
|
1 |
|
|
Click the link to verify your country’s eligibility. |
2 – 5 |
|
Click the link to verify your country’s eligibility. |
1 – 3 |
GORILLA MIND DOES NOT GUARANTEE ARRIVAL TIMES.
Shipping speeds can be impacted by a number of different factors, many of which are beyond our control. Customs checks, severe weather, supply chain shortages, etc. may cause unanticipated delays. While we’ll do our best to get your order to you ASAP, we regret that we are unable to guarantee exact delivery dates at this time.
Tracking Your Order
You can track the status of your shipment by entering the Tracking Number here. You also register for FedEx email alerts here.
Tracking information can take up to 48 hours to appear, so if you don’t see your order right away, please check back later.
Once your order is delivered, we’ll send a confirmation message (email or SMS) to let you know.
Returned Orders
If FedEx cannot complete a delivery due to address typos, service disruptions, or other issues, they will return the order to us. If that happens, we will notify you of the return via email or SMS. Once we receive the returned order, we will reach out to you to arrange a resolution. Depending on the circumstance, we may approve your order for reshipment, exchange, or refund.
Support
At Distinct Supplements, we stand by our products 100%. We work hard to provide the best possible shopping experience. If for any reason you are unsatisfied with your order, or if you have questions or feedback regarding any product, shipment, or interaction, please visit our Customer Support page.
You can also email or write to us at: Distinct Supplements, 7658 W Meadowlark Way,
Florence AZ 85132, United States.